Amazon Review by Hip-Hop Anonymouse
105 people found the following review helpful
Worst Customer Service for a defective product
I did my research and knew about the possible issues with this monitor and crossed my fingers that I would get the newest revision A03 that supposedly fixed the issues of cross-hatching and backlight bleed. To my dismay I received one with a manufacture date of April and revision A01. Quickly after installing it I noticed the annoying power-save and auto-dim that there appears no way to disable in the OSD menu. The monitor will not turn on until well after the windows start-up and when switching between programs the brightness will randomly change.
The backlight bleed is prevalent, but acceptable for my use. The killer for me was the cross-hatching or “screen-door” effect the monitor has. Side by side with my previous 27inch monitor there was a night and day difference when looking at anything with a flat color or gradient. I contacted Dell tech and the “technician” had no clue what I was talking about. He suggested that I unplug my monitor while it was still plugged in and running to see if the problem still persists. After confirming it was still there he told me he could not do an exchange because my purchase date according to his records from the service tag was July. This is complete BS because I purchased this monitor on Oct 2nd and after arguing with him, he told me I had to “upgrade” my purchase in order to get a replacement “A03” revision. After transferring me to sales, they told me that my warranty was not valid because I bought the monitor from Amazon and not them. By now I had been on talking and hold with Dell “customer service” for nearly 2 hours. I called back again and this time got a supervisor who eventually relented and promised me he would sent me a “NEW” replacement A03 monitor because it was within 21 days since the purchase date.
A week went by and no replacement monitor. They did send me some power cables for god knows what reason. So I contacted their tech support again and they told me that they did not know what my replacement hasn’t shipped and would escalate the service request. 2 days later a replacement showed up but to my horror it was a “REFURBISHED” model with a sticker over the old label that said “A03”. I plugged it in for shiggles and it had a few dead pixels and the cross-hatching was still present but not as extreme. It seems Dell is not going to be able to remedy this issue on this monitor so if this bothers you I would avoid at all costs.
Not long after installing this replacement they sent me, I got a call from Dell tech support. I told them I was unhappy with the replacement they sent me and they were supposed to send me a new and not a refurbished unit. The rep was at a loss for words and told me he had to talk to his supervisor and quickly hung up.
TLDR. Do not buy this monitor. Do not buy from Dell. They will not honor the warranties of their products. I work in retail electronics and will in future be steering all my customers away from dell products.