Amazon Review by James M. Martin
667 people found the following review helpful
Quality Control Problems
I purchased this tv on 15 May 2016. After mounting the tv, the top of the screen is actually separating from the frame. It looks like a white light streak across the top of the tv. I have noticed that others on amazon have commented and are in the same situation with the screen separation (read other reviews on this product on amazon). I contacted TCL support. I currently have a case #83602. They requested that I send photos of this problem. I emailed them today with 2 photos of the screen separating. For now, this is definitely a 1 star review. TCL has a serious issue with these televisions. They are well priced, but not a quality product. I was so looking forward to enjoying this tv. I will post back to amazon on the how TCL resolved this issue.
Update 11 Aug 2016: A TCL rep called on 10 Aug 2016 to let me know that another TV was being shipped to my local area and that I would be contacted by ITI (a installation service) for an installation date. I upgraded the review to 3 stars. It looks like TCL does care about their customers and product. Although the tv frame is separating, it does have an outstanding picture. If the new tv frame holds up, I will change the review to 5 stars. Will post back to this review after the new tv is installed.
Update 19 Aug 2016: A new replacement tv was delivered by a local tv shop. He took the old tv away in the same box the new one came in. The new TV is working great, no screen separation issues. It’s good to know that TCL will honor their warranty and stand behind their product.